Info, Shipping + FAQ's
Jewellery is handmade from high quality components and is available to ship now. My beads are handmade and variations are part of the handmade character of the pieces and contribute to their beauty. Handle with love - whilst they are durable they dont like to be dropped om hard surfaces.
If you prefer a different colour of connector rings, I can change out for you, with options in plated finishes such as silver, gunmetal, gold, black, and rose gold. For beaded drop earrings, if you prefer a smaller or larger sterling silver hook, this generally can be done, subject to style . Just drop me a note at checkout or use "the contact" form. If you prefer clip-on rather than ear posts, some styles can be provided with this, in black - just get in touch prior to purchase to see if your preferred style can accommodate this.
Packaging is padded or prepaid envelopes or boxes with goods in recycled bubble wrap / recycled paper used to protect my recyclable cardboard gift boxes, which are decorated with patterned paper and tied with cotton twine string. If you can, try to reuse the wrap!
All written prices in this info pack are in $AUD, Australian Dollars .
I can wrap and send purchases that are gifts to third parties for you - email me to let me know and I can include a small gift tag and message as well on your behalf.
Goodies are shipped within 24 hours of order.
Orders will be shipped via Australia Post both locally and internationally, at the Australia Post listed rates. Local shipping is usually 2 -5 days, international can be 1 – 4 weeks depending on your local customs and postal services. Quoted shipping times may be subject to Australia Post and your local post delays - COVID 19 is slowing down some deliveries, but generally those Australia Post guys are doing a great job.
At present due to the pandemic I recommend that international customers consider express post or international tracked shipping.
I'm not shipping to the UK for now, until I'm clear on the Brexit requirements.
I don't insure standard mail as I try to keep things affordable for all - contact me prior to purchase if you wish to add insurance and I will send you a quote.
Rates locally are flat rate $AU 8.95 for standard post for orders up to $AU 69.99 and free shipping for orders of $AU 70 and over.
Rates start from $AU 15.00 for standard post with free shipping for orders of $AU 90 and over.
Rates vary from $AU19 - $45.00. If your zone is not listed feel free to contact me for a postage quote which will be at the Australia Post listed rate. I typically refund you for any shipping overcharge.
Refunds + Returns
I value your support and want you to be happy with your Sasha + Max piece. Colours are depicted as accurately as possible. Regretfully I do not refund for change of mind, so please select carefully - should you need further information before purchase (such as more photos or measurements) just drop me an email and I'll respond. Should there be any concerns with your purchase, contact me and I will work with you to get a great outcome.
Earrings are unable to be exchanged due to hygiene regulations.