Info, Shipping and FAQ's
Hello, welcome to my world of polymer clay - I like to think that my works are handmade art pieces.They come Kraft paper gift boxed with feature paper wrap and twine. I hand build, cut, bake and sand every polymer component, and also use handmade art beads, so variations are part of the handmade character and contribute to their beauty. I try to ensure that photos represent colours, scale and patterns as accurately as possible, and encourage you to also read the descriptions for sizing information - you are welcome to contact me if you have any queries at all, or would like further sizing information or images.
Earring posts and hooks are surgical stainless steel or sterling silver as noted for pierced ears. Please handle with love and avoid bending or dropping on hard surfaces as whilst polymer clay is flexible it is not unbreakable.
All prices are based on $AUD dollars. Payment is accepted via shopify payments / credit card or Paypal.
Jewellery is available to ship now, and is gift boxed and safely packed in padded packs for mailing. Items are typically shipped within 24 hours of ordering.
Shipping is a flat rate regardless of order size. Rates range from $8.95 - $28.00 depending on your region - shipping costs are calculated on the checkout page Orders are shipped by Australia Post. Should you be overcharged at checkout I will refund the excess via your payment method.
Sale discounts are on jewellery items and exclude shipping costs unless otherwise noted.
COVID -19: Whilst I am still shipping within around 24 hours of order, shipping times internationally are unpredictable - regretfully for the short term I am only shipping within Australia and to New Zealand. This will be reviewed as international borders open.
Standard domestic shipping rate is AUD$8.95 flat rate, with free domestic shipping offered for orders of $70.00 (after discounts) and over. Domestic delivery takes approx. 2-5 working days. Shipping around the Christmas period can take longer.For domestic express post, you are able to select this option at checkout. Flat express rate is $13.00.
Free shipping for orders over $90, and flat rate shipping of $14.00 for orders under $90.
I'm happy to wrap and send orders to third parties for you - drop me a message and I can include a small gift tag with message on your behalf.
Unfortunately I am not able to be liable for various custom taxes and other taxes beyond Australia and the host of this retail portal being Shopify.
See new listing updates at instagram @sashamaxstudio, and www.facebook.com/sashaandmax.
Refunds and returns
I value your business and want you to love your Sasha + Max piece. Should you need further information before purchase such as size, length, colour, etc just drop me an email and I will get back to you quickly. Likewise should you have any concerns, you can contact me at email@example.com.
Due to hygiene regulations pierced earrings are unable to be exchanged for change of mind, so please select carefully.