Info, Shipping + FAQ's

sasha+max jewellery is handmade from high quality components and is available to ship now. The beads and components are handmade and thus variations are part of the handmade character of the pieces and contribute to their beauty. Handle with love - whilst they are durable they don't like to be dropped on hard surfaces. For flat styles, the pattern is usually only to the front face, the back face being plain. 

Prefer a different colour of connector rings? Let me know as I can change out for you, with options being plated finishes such as silver, gunmetal, gold, black, and rose gold, and some coloured finishes such as pink and blue. For beaded drop earrings, if you prefer a smaller or larger sterling silver hook, this generally can be done, subject to style. Just drop me a note at checkout or use "the contact" form to email me with any questions. If you prefer clip-on rather than ear posts, some styles can be provided with this, in black stainless steel - just get in touch prior to purchase to see if your preferred style can accommodate this. 

Packaging is padded or prepaid envelopes or boxes with goods in recycled paper wrap used to protect my recyclable kraft cardboard gift boxes, which are decorated with patterned paper and tied with cotton twine string. If you can, try to reuse the wrap.

All written prices in this info pack are in $AUD, Australian Dollars. 

Gifts

Short on time? I can wrap and send purchases that are gifts to third parties for you - email me and I can include a small gift tag and message as well on your behalf.

Shipping

Orders are shipped by me within 24 hours of order. Orders will be shipped via Australia Post both locally and internationally, at the Australia Post listed rates.

Local trackable shipping is currently 2 - 7 days approx, international can be 2 - 4 weeks depending on your local customs, COVID-19 impacted situations and postal services. Quoted shipping times may be subject to Australia Post and your local post delays due to the global situation.

I don't insure standard mail as I try to keep things affordable for all - contact me prior to purchase if you wish to add insurance and I will send you a quote.

I'm not shipping to the UK for now due to the customs requirements which are challenging for a small business. 

Australia

Rates locally are flat rate $AU 9.00 for trackable standard post with free shipping for orders of $AU 75 and over. 

Note This rate is after any discounts are applied. 

New Zealand

Rates start from $AU 15.00 for standard post with free shipping for orders of $AU 90 and over. 

This rate after any discounts are applied. 

Other locations

Rates vary from $AU19 - $45.00. If your zone is not listed feel free to contact me for a postage quote which will be at the Australia Post listed rate. I typically refund you for any shipping overcharge by the method you have paid.  

Refunds + Returns  

sasha+max studio values your support and wants you to be happy with your new piece. Colours are depicted as accurately as possible. Earrings are unable to be exchanged due to hygiene and health regulations. Regretfully I do not refund for change of mind, so please select carefully - should you need further information before purchase (such as more photos or measurements)  just drop me an email and I'll respond asap. Should there be any concerns with your purchase, contact me and I will work with you to get an optimal outcome.